{"id":31146,"date":"2020-02-05T18:00:25","date_gmt":"2020-02-05T09:00:25","guid":{"rendered":"https:\/\/support.clomo.com\/?page_id=31146"},"modified":"2025-06-06T17:03:17","modified_gmt":"2025-06-06T08:03:17","slug":"2-2-clomo-sla","status":"publish","type":"page","link":"https:\/\/support.clomo.com\/?page_id=31146","title":{"rendered":"CLOMO \u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb"},"content":{"rendered":"\n

\u5229\u7528\u30b7\u30fc\u30f3<\/span>
\u30fbCLOMO \u30b5\u30dd\u30fc\u30c8\u30ec\u30d9\u30eb\u3092\u78ba\u8a8d\u3057\u305f\u3044\u5834\u5408<\/p>\n\n\n\n

<\/div>\n\n\n\n

CLOMO \u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04<\/strong><\/h2>\n\n\n\n

\u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30ad\u30e5\u30fc\u30d6\u30c9\u30b7\u30b9\u30c6\u30e0\u30ba\uff08\u4ee5\u4e0b\u3001\u5f0a\u793e\uff09\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3092\u5229\u7528\u3057\u305f CLOMO \u306e\u5404\u7a2e SaaS\uff08Software as a Service\uff09\u30b5\u30fc\u30d3\u30b9\uff08\u4ee5\u4e0b\u3001\u672c\u30b5\u30fc\u30d3\u30b9\uff09\u3092\u63d0\u4f9b\u3059\u308b\u4e0a\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\uff08Service Level Agreement \u4ee5\u4e0b\u3001\u672c SLA\uff09\u306b\u3064\u3044\u3066\u3001\u4e0b\u8a18\u306e\u901a\u308a\u5b9a\u3081\u307e\u3059\u3002<\/p>\n\n\n\n

1. \u5b9a\u7fa9<\/strong><\/h3>\n\n\n\n

\u300c\u5229\u7528\u8005\u300d
\u672c\u30b5\u30fc\u30d3\u30b9\u306e\u5951\u7d04\u8005\u3092\u3044\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

<\/div>\n\n\n\n

\u300c\u6708\u984d\u5229\u7528\u6599\u300d
\u5229\u7528\u8005\u304c\u5f53\u793e\u307e\u305f\u306f\u8ca9\u58f2\u4ee3\u7406\u5e97\u306b\u652f\u6255\u3063\u305f\u91d1\u984d\u3092\u6307\u3057\u307e\u3059\u3002\u5e74\u984d\u5951\u7d04\u306e\u5834\u5408\u306f12\u5206\u5272\u3057\u305f\u3082\u306e\u3068\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\u300c\u969c\u5bb3\u300d
\u672c\u30b5\u30fc\u30d3\u30b9\u304c\u5b8c\u5168\u306b\u5229\u7528\u3067\u304d\u306a\u3044\u72b6\u614b\u304c 10 \u5206\u9593\u4ee5\u4e0a\u7d99\u7d9a\u3059\u308b\u72b6\u614b\u306e\u3053\u3068\u3092\u3044\u3044\u307e\u3059\u3002\u305f\u3060\u3057\u3001\u4ee5\u4e0b\u306e\u5834\u5408\u306f\u969c\u5bb3\u306b\u542b\u307e\u308c\u306a\u3044\u3082\u306e\u3068\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

    \n
  • \u65ad\u7d9a\u7684\u306a 10 \u5206\u672a\u6e80\u306e\u5229\u7528\u4e0d\u80fd\u306e\u5834\u5408<\/li>\n\n\n\n
  • \u4e00\u90e8\u6a5f\u80fd\u304c\u5229\u7528\u4e0d\u80fd\u306e\u5834\u5408<\/li>\n\n\n\n
  • CLOMO \u5229\u7528\u898f\u7d04\u306b\u53cd\u3059\u308b\u5229\u7528\u6cd5\u306b\u3088\u308a\u751f\u3058\u305f\u5834\u5408<\/li>\n\n\n\n
  • \u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3084\u7dca\u6025\u5bfe\u5fdc\u306a\u3069\u3001\u4e8b\u524d\u306b\u4e88\u544a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u505c\u6b62<\/li>\n\n\n\n
  • \u5730\u9707\u3084\u706b\u707d\u306a\u3069\u3001\u5f0a\u793e\u304c\u30b3\u30f3\u30c8\u30ed\u30fc\u30eb\u3059\u308b\u3053\u3068\u306e\u3067\u304d\u306a\u3044\u4e8b\u7531\u306b\u3088\u308a\u767a\u751f\u3057\u305f\u5834\u5408<\/li>\n\n\n\n
  • \u5229\u7528\u8005\u3001\u7b2c\u4e09\u8005\u53c8\u306f\u305d\u306e\u4e21\u8005\u306e\u306a\u3093\u3089\u304b\u306e\u554f\u984c\u306b\u3088\u308a\u767a\u751f\u3057\u305f\u5834\u5408<\/li>\n\n\n\n
  • \u305d\u306e\u4ed6\u3001\u5f0a\u793e\u306e\u8cac\u306b\u5e30\u3059\u3079\u304d\u4e8b\u7531\u3067\u306a\u3044\u5834\u5408<\/li>\n<\/ul>\n\n\n\n
    <\/div>\n\n\n\n

    \u300c\u969c\u5bb3\u6642\u9593\u300d
    \u5f0a\u793e\u306e\u30b5\u30fc\u30d3\u30b9\u76e3\u8996\u306b\u3088\u308a\u3001\u5229\u7528\u8005\u306b\u304a\u3051\u308b\u969c\u5bb3\u304c\u691c\u51fa\u3055\u308c\u305f\u5408\u8a08\u6642\u9593\u3092\u3044\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    \u300c\u6708\u9593\u7a3c\u50cd\u7387\u300d
    \u6708\u9593\u7a3c\u50cd\u7387 = \uff08\u672c\u30b5\u30fc\u30d3\u30b9\u306e\u6708\u9593\u7dcf\u7a3c\u50cd\u6642\u9593 \u2013 \u969c\u5bb3\u6642\u9593\uff09 \u00f7 \u6708\u9593\u7dcf\u7a3c\u50cd\u6642\u9593 \u00d7 100\u3067\u6c42\u3081\u3089\u308c\u308b\u6570\u5024\u306e\u3053\u3068\u3092\u3044\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    2. \u4fdd\u8a3c<\/strong><\/h3>\n\n\n\n

    \u5f0a\u793e\u306f\u672c\u30b5\u30fc\u30d3\u30b9\u306e\u5951\u7d04\u671f\u9593\u4e2d\u3001\u5404\u6708\u306e\u7dcf\u7a3c\u50cd\u6642\u9593\u306e\u5185 99.9% \u4ee5\u4e0a\u3001\u672c\u30b5\u30fc\u30d3\u30b9\u304c\u7a3c\u50cd\u3059\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3044\u305f\u3057\u307e\u3059\u3002
    \u4fdd\u8a3c\u6761\u4ef6\u3092\u6e80\u305f\u3055\u306a\u304b\u3063\u305f\u5834\u5408\u3001\u5229\u7528\u8005\u306f\u5f0a\u793e\u306b\u5bfe\u3057\u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u3092\u8acb\u6c42\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

    <\/div>\n\n\n\n

    3. \u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093<\/strong><\/h3>\n\n\n\n

    \u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u306f\u3001\u4ee5\u4e0b\u306e\u8a08\u7b97\u5f0f\u3067\u6c42\u3081\u3089\u308c\u308b\u6e1b\u984d\u6599\u3092\u3001\u6e1b\u984d\u5bfe\u8c61\u306e\u6708\u984d\u5229\u7528\u6599\u3068\u76f8\u6bba\u3057\u3066\u8acb\u6c42\u3059\u308b\u5f62\u3067\u884c\u308f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n

    \u6e1b\u984d\u6599 = \u969c\u5bb3\u767a\u751f\u6708\u306e\u6708\u984d\u5229\u7528\u6599 \u00f7 \u969c\u5bb3\u767a\u751f\u6708\u306e\u7dcf\u7a3c\u50cd\u65e5\u6570 \u00d7 \u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u65e5\u6570<\/p>\n\n\n\n

    \u6708\u9593\u7a3c\u50cd\u7387<\/td>\u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u65e5\u6570<\/td><\/tr>
    99.0%\u4ee5\u4e0a 99.9%\u672a\u6e80<\/td>3 \u65e5<\/td><\/tr>
    95.0%\u4ee5\u4e0a 99.0%\u672a\u6e80<\/td>7 \u65e5<\/td><\/tr>
    95%\u672a\u6e80<\/td>15 \u65e5<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    \u5951\u7d04\u7a2e\u5225<\/td>\u6e1b\u984d\u5bfe\u8c61<\/td><\/tr>
    \u6708\u984d<\/td>\u6b21\u6b21\u56de\u8acb\u6c42\u5206<\/td><\/tr>
    \u5e74\u984d<\/td>\u6b21\u56de\u8acb\u6c42\u5206\u3001\u305f\u3060\u3057\u969c\u5bb3\u767a\u751f\u304c\u5951\u7d04\u671f\u9593\u306e\u6700\u7d42\u6708\u306e\u5834\u5408\u3001\u6b21\u6b21\u56de\u306e\u8acb\u6c42\u5206<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    4. \u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u306e\u8acb\u6c42\u65b9\u6cd5<\/strong><\/h3>\n\n\n\n

    \u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u3092\u53d7\u3051\u308b\u5834\u5408\u3001\u5229\u7528\u8005\u306f\u3001\u88dc\u3066\u3093\u7533\u8acb\u671f\u65e5\uff08\u6708\u9593\u7a3c\u50cd\u7387\u304c 99.9% \u3092\u4e0b\u56de\u3063\u305f\u6708\u306e\u7fcc\u6708 15 \u65e5\uff09\u307e\u3067\u306b\u5f0a\u793e\u307e\u305f\u306f\u8ca9\u58f2\u4ee3\u7406\u5e97\u306b\u5bfe\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u306e\u7533\u8acb\u3092\u884c\u3063\u3066\u304f\u3060\u3055\u3044\u3002\u7533\u8acb\u306e\u969b\u306b\u306f\u3001\u5f0a\u793e\u304c\u5229\u7528\u8005\u304b\u3089\u306e\u7533\u8acb\u5185\u5bb9\u3092\u78ba\u8a8d\u3059\u308b\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3066\u3044\u305f\u3060\u304f\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

      \n
    • \u969c\u5bb3\u304c\u767a\u751f\u3057\u305f\u65e5\u6642\u3068\u7d99\u7d9a\u671f\u9593\u306b\u95a2\u3059\u308b\u60c5\u5831<\/li>\n\n\n\n
    • \u767a\u751f\u3057\u305f\u969c\u5bb3\u3068\u5f71\u97ff\u7bc4\u56f2<\/li>\n\n\n\n
    • \u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3055\u308c\u305f\u8ca9\u58f2\u4ee3\u7406\u5e97\u60c5\u5831<\/li>\n\n\n\n
    • \u969c\u5bb3\u767a\u751f\u6642\u306e\u6708\u984d\u5229\u7528\u6599\u304c\u308f\u304b\u308b\u8cc7\u6599\uff08\u6ce8\u6587\u66f8\u306e\u63a7\u3048\u306a\u3069\uff09<\/li>\n<\/ul>\n\n\n\n

      \u306a\u304a\u3001\u5229\u7528\u8005\u306f\u3001\u4ee5\u4e0b\u306e\u5834\u5408\u306b\u30b5\u30fc\u30d3\u30b9\u88dc\u3066\u3093\u306e\u6a29\u5229\u3092\u5931\u3046\u3082\u306e\u3068\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

        \n
      • \u88dc\u3066\u3093\u7533\u8acb\u671f\u65e5\u307e\u3067\u306b\u7533\u8acb\u304c\u884c\u308f\u308c\u306a\u3044\u5834\u5408<\/li>\n\n\n\n
      • \u6e1b\u984d\u5bfe\u8c61\u6708\u306b\u30b5\u30fc\u30d3\u30b9\u306e\u5951\u7d04\u304c\u7d42\u4e86\u3057\u3066\u3044\u308b\u5834\u5408<\/li>\n\n\n\n
      • \u6e1b\u984d\u5bfe\u8c61\u6708\u306e\u6708\u984d\u5229\u7528\u6599\u304c\u3001\u969c\u5bb3\u767a\u751f\u6642\u306e\u6708\u984d\u5229\u7528\u6599\u306b\u6e80\u305f\u306a\u3044\u5834\u5408<\/li>\n<\/ul>\n\n\n\n
        <\/div>\n\n\n\n

        5.\u6240\u5728\u5730\u3068\u6cd5\u7ba1\u8f44<\/h3>\n\n\n\n

        \u5f53\u793e\u306f\u65e5\u672c\u306e\u6cd5\u4eba\u3067\u3042\u308a\u3001\u672c\u793e\u6240\u5728\u5730\u306f\u798f\u5ca1\u770c\u3068\u306a\u308a\u307e\u3059\u3002CLOMO\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u767a\u3001\u904b\u7528\u3001\u30b5\u30dd\u30fc\u30c8\u306f\u5168\u3066\u65e5\u672c\u56fd\u5185\u3067\u884c\u3063\u3066\u304a\u308a\u307e\u3059\u3002CLOMO\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30fc\u30bf\u4fdd\u7ba1\u56fd\u3001\u6e96\u62e0\u6cd5\u7b49\u306b\u3064\u3044\u3066\u306f\u3001\u4e0b\u8a18\u306e\u901a\u308a\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

        \u6240\u5728\u5730
        \u3012810-0001
        \u798f\u5ca1\u770c\u798f\u5ca1\u5e02\u4e2d\u592e\u533a\u5929\u795e4-1-37 \u7b2c1\u660e\u661f\u30d3\u30eb 4\u968e<\/p>\n\n\n\n

        CLOMO\u30b5\u30fc\u30d3\u30b9\u306e\u30c7\u30fc\u30bf\u3092\u4fdd\u7ba1\u3059\u308b\u56fd\u304a\u3088\u3073\u305d\u306e\u6cd5\u7ba1\u8f44
        \u4fdd\u7ba1\u3059\u308b\u56fd\uff1a\u65e5\u672c\u304a\u3088\u3073\u3001\u7c73\u56fd\uff08\u30c7\u30a3\u30b6\u30b9\u30bf\u30ea\u30ab\u30d0\u30ea\u30fc\uff09
        \u6e96\u62e0\u6cd5\uff1a\u65e5\u672c\u56fd\u5185\uff08\u65e5\u672c\u6cd5\uff09
        \u6240\u8f44\u88c1\u5224\u6240\uff1a\u65e5\u672c\u56fd\u5185\u306e\u88c1\u5224\u6240\uff08\u6771\u4eac\u5730\u65b9\u88c1\u5224\u6240\uff09<\/p>\n\n\n\n

        <\/div>\n\n\n\n

        6. \u305d\u306e\u4ed6<\/strong><\/h3>\n\n\n\n

        \u672c SLA \u306f\u5f0a\u793e\u306e\u5224\u65ad\u306b\u3088\u308a\u4e88\u544a\u306a\u304f\u5909\u66f4\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002
        <\/p>\n\n\n\n

        \u65bd\u884c\uff1a2020 \u5e74 4 \u6708 1 \u65e5<\/p>\n\n\n\n

        \u4ee5\u4e0a<\/p>\n","protected":false},"excerpt":{"rendered":"

        \u5229\u7528\u30b7\u30fc\u30f3\u30fbCLOMO \u30b5\u30dd\u30fc\u30c8\u30ec\u30d9\u30eb\u3092\u78ba\u8a8d\u3057\u305f\u3044\u5834\u5408 CLOMO \u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04 \u682a\u5f0f\u4f1a\u793e\u30a2\u30a4\u30ad\u30e5\u30fc\u30d6\u30c9\u30b7\u30b9\u30c6\u30e0\u30ba\uff08\u4ee5\u4e0b\u3001\u5f0a\u793e\uff09\u306f\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3092\u5229\u7528\u3057\u305f CLOMO \u306e\u5404\u7a2e SaaS\uff08Software as a […]<\/p>\n","protected":false},"author":27,"featured_media":0,"parent":68127,"menu_order":2,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[60],"tags":[],"class_list":["post-31146","page","type-page","status-publish","hentry","category-guide"],"_links":{"self":[{"href":"https:\/\/support.clomo.com\/index.php?rest_route=\/wp\/v2\/pages\/31146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.clomo.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.clomo.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.clomo.com\/index.php?rest_route=\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/support.clomo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=31146"}],"version-history":[{"count":21,"href":"https:\/\/support.clomo.com\/index.php?rest_route=\/wp\/v2\/pages\/31146\/revisions"}],"predecessor-version":[{"id":65882,"href":"https:\/\/support.clomo.com\/index.php?rest_route=\/wp\/v2\/pages\/31146\/revisions\/65882"}],"up":[{"embeddable":true,"href":"https:\/\/support.clomo.com\/index.php?rest_route=\/wp\/v2\/pages\/68127"}],"wp:attachment":[{"href":"https:\/\/support.clomo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=31146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/support.clomo.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=31146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/support.clomo.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=31146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}